A boomer mom in need of her tech-savvy son

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Are the kids gone? Leaving you lost? We don’t mean, like, nothing to do. We mean, like, who’s gonna help this bumbling baby boomer with the high-tech stuff?!? That’s what Roz Warren, of Philadelphia, is struggling with. Roz, who writes for everything from The New York Times to Huffington Post to Good Housekeeping, sometimes finds herself screaming, “Help! My son is in college and my computer is broken!”

When my son Tom went off to college, I replaced him with a Yorkiepoo. It was a great idea. I’ve still got someone to take care of, feed, pick up after, and talk to. “Captain,” unlike my son, even loves going on long walks with me. The one thing Captain can’t do is fix my computer.

Roz Warren

Roz Warren

As the mother of a tech-savvy son, I was spoiled rotten. From the time Tom was in middle school, he easily solved any computer problem that developed. I’m not the only mom in this predicament. Most of my friends haven’t got a clue what goes on inside their desktops because they‘ve always counted on their kids to keep the gizmos in good working order.

For instance my pal Jody, who lives across the country, just got a new puppy.

“I want to see photos!” I emailed her.

“You can!” she responded. “I just posted them on my FaceBook page.”

I searched her page. No photos.

Turns out that she’d carefully followed her adult son’s step-by-step photo-posting instructions. But since she’d relied on him to handle anything computer-related from the time he was a toddler, now that he’s up and gone, she, like me, is computer-stupid. She thought she was posting puppy photos on Facebook. Who knows where those photos ended up?

We moms with college-aged kids don’t want to follow screen after screen of inscrutable instructions. We want our computers to continue to function as well as they did when our kids were under our roofs to take care of them.

I’m proud of my son. He’s taking challenging courses at a fiercely competitive elite university. He made Phi Beta Kappa in his junior year. He’s started a profitable business, and runs a computer-related charity. He has a great girlfriend. He even has his own dog to walk. His life is very full and he is insanely, impossibly busy.

laptop-out-of-serviceIt just isn’t fair to ask him to drop everything to spend time fixing basic computer glitches for me, merely because I gave birth to him and managed to raise him to maturity without once dropping him on his head. But I persist.

Last night I phoned once again to ask for help. “The computer won’t let me download anything on YouTube!“ I whined. “What can I do?“

He was studying for an exam, but he took a minute to email me a link to step-by-step instructions for fixing the problem. They were written in the usual mom-repellent gibberish. I knew it would take hours to make any sense of them, and that in attempting to make the fix myself I would undoubtedly hit the wrong key and delete all my files. Or wreck my mainframe (whatever that is.)

Tom could make the fix in two minutes. He could do it in his sleep. But even in his sleep, he’s probably too busy.

So, instead of downloading videos on YouTube, I can always walk the dog. A Yorkiepoo is what’s known as a “designer dog,” meaning that he isn’t a purebred dog but a mix of two different breeds. Captain is part Yorkshire Terrier and part Toy Poodle. The goal is to achieve a mix of the best qualities of each breed.

If only someone could design a dog that’s a mixture of Yorkshire Terrier, Toy Poodle, and Tech Support. Every mom I know with a kid in college and an ailing computer would buy one in a heartbeat.

@WriterRozWarren is online.

4 Comments

  1. Hilarious! I sure can relate and even when my son is here (and that’s not all the time, he works in London as well as here), he’s so busy he hasn’t got the time and I end up trying to fix the stuff myself. Google is fantastic to find ways to fix stuff. I’ve taken to asking questions to Google, hey, Roz, try that, it’s bound to work better than a Yorkiepootech. Actually, may be what’s really needed is a Yorkiepoogoo!

  2. Thank you for starting my day off with a chuckle and a nod agreeing with you. I amazed at just how computer and technologically literate the generations are that have followed us. Sometimes I wonder if they were somehow born with a tiny little chip inside. No, it couldn’t be, could it?

  3. As an on-the-cusp boomer I was often tasked with keeping my 90+ father’s laptop properly functioning. I found the free remote-control software quite helpful in saving me trips over to his assisted-living facility; could fix most anything that way as long as basic functions and internet still worked. Try TeamViewer or LogMeIn.

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